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August Bank Holiday

Please be aware there will be no collections or deliveries on Monday the the 30th of August.

The Saturday service will remain unaffected with deliveries made as normal for consignments booked on this service. 

Consignments booked on the standard Next Day service Friday the 27th will be delivered Tuesday the 31st of August, unless a Saturday service has been selected. 

Normal Service resumes on Tuesday the 31st of August 2021.

No Live Fish / Live Coral will be permitted on Tuesday 31st of August 2021.

We hope you have a great Bank Holiday.
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Operating Schedules For Bank Holiday Periods May 2021

Please be aware there are two Bank Holidays up and coming in May where Courier Logistics will be closed. There will be no collections or deliveries on Monday the 3rd or Monday the 31st of May 2021.                                    

The Saturday services will remain unaffected with deliveries made as normal for consignments booked on this service. 

Consignments booked on the the standard Next Day service on Friday the 30th of April will be delivered on Tuesday the 4th, ones booked on Friday the 28th will be delivered on Tuesday the 1st of June, unless a Saturday service has been selected. 

APC – Last Despatch Dates For Live Fish & Coral

No Live Fish / Live Coral will be permitted on Tuesday 4th May and Tuesday 1st June.

Normal Service resumes on Tuesday the 4th of May & Tuesday the 1st of June 2021.

We hope you have a great Bank Holiday.

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Pallet Track – Important Change To Service

over last month as we come out of lockdown the Pallet Track network has seen unprecedented volumes like never before, possibly as a result of businesses re-opening and restocking, however this is showing no signs of easing at present. 
 
You may be aware that several of the other pallet networks:

  • have restricted certain delivery areas such as the south west
  • are introducing volume limits for some postcodes
  • are suspending next day deliveries and / or economy deliveries for selected postcodes.

 
Pallet Track have decided these are routes they do not want to take, however with the high volumes continuing, they need to act and have therefore taken the difficult decision that from Monday the 26th April, the following temporary changes will take place:
 

  1. The premium deliveries will be suspebded. PT and PS will not be available on any consignment.
  2. The Saturday delivery window will be extended from 9.00-12.00 to 9.00-17.00, essentially making SA a SATURDAY all day service, not a Saturday AM service. This will, allow delivery depots more flexibility to achieve successful delivery.
  3. Extend the ECO service to 3 days from the current 2 days. This is an extremely difficult decision to take however provides more flexibility for the delivery depot’s to deliver a better service over this period. An additional day will be added for areas where we already provide a 3/5 day service.

These temporary measures will remain in place until June 9th with an update provided by June 4th.

Thank you for your support and understanding as we work hard to kick start the Country once more along the Governments road map.

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Channel Islands – APC Additional Information Required

Further to communication sent out in January 2021, when we advised that services to the Channel Islands were being reviewed following the Brexit announcements and HMRC additional requirements, we can confirm that we have implemented changes to the New Horizon booking platform.
 
Please ensure that you are familiar with the additional information requirements for delivery exports to The Channel Islands: –

  • Value of goods – must be provided.
  • Description of goods – must be provided.
  • Commodity Codes – must be provided.
  • EORI Number – must be provided.
  • Country of Origin – if not UK must be provided.
  • The Senders information – stating the sending depot as the “Sender” is not sufficient, the actual Senders information must be provided.
  • Invoices should be affixed to all consignments in case of customs checks and to avoid delays.
  • If a consignment contains 100% documents, then “Documents” must be entered for both the “Description of goods” requirement and the Commodity Code requirement.
  • The additional information above must be provided for each item within a multi-part consignment.

Please ensure that the correct information is supplied to avoid unnecessary work and delays to your shipments. Full information must be completed on New Horizon for every consignment travelling to this area.

Failure to provide ALL of the required information will result in consignments being returned to the shipper and a £5 charge applied.

We are continuing to review the service to The Channel Islands and will update again in due course.

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Covid-19 UK National Day of Reflection 23rd March 2021

Since the first lockdown began in 2020, hundreds of thousands of people have died. Too many lives have been cut short and millions have been bereaved.

Behind the statistics and whatever the cause, every death has been devastating for the people left behind.
Please be advised that at 12 noon on Tuesday 23rd March 2021 Courier Logistics will be joining the nation to observe a minutes silence, the first anniversary of the first UK lockdown, for a National Day of Reflection to reflect on our collective loss, support those who’ve been bereaved, and hope for a brighter future.

We would ask for your co-operation and understanding during the minute’s silence and make your staff aware that telephones across all departments will not be answered between 12:00noon and 12:01pm as our staff pay their respects.

We invite you all to join us for this anniversary to think of all those who have lost loved ones, Covid has touched so many lives and continues to do so.

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APC – Amazon Verified and Integrated Supplier List

Amazon, as part of their customer experience improvements, are adjusting one of their performance measures, the Valid Tracking Rate (VTR) for Amazon Market Place Merchants who ship directly to customers to 95% from 19th April 2021.  
 
APC are not currently listed on the Verified and Integrated Supplier List, however are in active dialogue with Amazon to gain placement on the ‘Verified and Integrated Supplier List’.
 
To assist with the activity to get APC on this list quickly, in parallel to our direct contact with Amazon, our contact has requested that the Amazon Merchants who require APC to be on the list, should

  • Raise the request directly with AMAZON Customer Service to add The APC to the list of carriers that are integrated for domestic orders.  
  • State within that request that The APC is their delivery solution for all their parcels, not just those that are sold via the Amazon Marketplace.  
  • Request that The APC are made available in time to achieve with the revised VTR requirement.  

You support in putting this request with Amazon will greatly assist our efforts centrally.

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APC – Service Review Changes April 2021

Further to a recent review of our APC services including Northern Ireland following the recent Brexit changes, AB postcodes and PUR’s we are writing to advise of the following changes which will come into effect from the 1st of April 2021: –
 
AB Postcodes
APC will be consolidating the AB postcodes currently in 2 zones into 1. All AB post codes will fall into the Scottish Highland region.
 
PUR’s
The input rates for both 2 way and 3 way PUR’s will be increased by £1.50 on top of your relevant tariff.
 
 
Services to Northern Ireland
Following Brexit, the additional requirements for Northern Ireland consignments and a subsequent review of the service offering, APC will be implementing the following changes: –
 
AIR

  • APC will be combining both of the Northern Ireland zones into one to simplify our service offering.
  • BT1-17 will be moving to the BT18 price zone.
  • Due to the additional handling and administration costs, we are increasing the base rate by £3 on top of your current pricing for this area and the additional kilo rate by 62p.*

 
ROAD

  • Due to demand, we will be introducing an NC offering on the ROAD service.

Considering the additional handling and administration costs, we are increasing the base rate by £4.80 on top of your current pricing for this area and the additional kilo rate by 30p.*

*If costs rise further in the coming months due to the Brexit changes and requirements, we may need to review the input charges again further, we will of course keep you updated.


The changes as detailed in the communication will be effective from the 1st April 2021

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Pallet Track – Reminder – Thermal Labels and Positioning

A communication was distributed 26th February 2021 reiterating the operational significance of label location on every pallet and use of Thermal Labels on all pallets sent via Pallet-Track. The communication has had little impact; therefore, a Label Audit was recently administered by the Hub(S) and information sent back to each depot in relation to customers not adhering to the procedures.

Thermal labels must be used for all freight manifested and despatched via Pallet-Track. It is imperative labels are positioned correctly to aid the scanning process. Some labels have been found to be too small, printed incorrectly or positioned too high on the pallet causing unnecessary issues for delivery members when scanning.

• Thermal labels must be printed from the Vigo TMS booking portal.
• The number of labels produced must equal the total number of pallets on the consignment.
• One label must be affixed to the flat surface of each pallet in the middle and as close to the pallet base as possible. See the below example. 

• Drums or kegs of liquid – One label must be affixed to the cylindrical side of each pallet in the middle and as close to the pallet base as possible
• Irregular shaped consignments – One label must be affixed to an area of the pallet that is clearly visible in the middle and as close to the pallet base as possible

Please ensure all requirements are adopted immediately, failure to do so may lead to pallets being held by the hub and delays.

Thank you for your support in this matter. 

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Pallet Track – Reminder – Thermal Labels And Positioning

Reminder – Thermal Labels and Positioning

Thermal labels must be used for all freight manifested and despatched via Pallet-Track. It is imperative that labels are positioned correctly to aid the scanning process.

The Pallet Track hub have found an increase in some labels being too small, printed incorrectly or positioned too high on the pallet causing unnecessary issues for delivery when scanning.

Therefore, with immediate effect please adhere to the following: –
• Thermal labels must be printed from the Vigo TMS. (unless generated correctly by Customers via the Online Portal)

• The number of labels produced must equal the total number of pallets on the consignment.

• One label must be affixed to the flat surface of each pallet in the middle and as close to the pallet base as possible

• Drums or kegs of liquid – One label must be affixed to the cylindrical side of each pallet in the middle and as close to the pallet base as possible

• Irregular shaped consignments – One label must be affixed to an area of the
pallet that is clearly visible in the middle and as close to the pallet base as possible.

Thank you for your support in this matter. 

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Easter Operating

Please be aware that Courier Logistics will be closed for collections and deliveries on Friday the 2nd of April and Monday the 5th of April 2021. Deliveries will be made Saturday the 3rd of April if they are booked on a designated Saturday service.

All other freight input on Thursday the 1st of April will be delivered on Tuesday the 6th of April 2021. 

APC – Last Despatch Dates For Live Fish & Coral

No Live Fish / Live Coral will be permitted on Thursday 1st April and Tuesday 6th April.

Normal Service resumes on Tuesday the 6th of April 2021.

We wish you and your family a safe and Happy Easter.

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