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Missed a delivery? No problem!

If you have received a ‘Sorry we missed you’ card or an email notification of an attempted delivery, use our APC Called tool to reschedule your delivery or arrange a collection from your local APC depot.

Rescheduling delivery just got easier with APC Called.

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Consignment Maximum Item Cap

Consignment Maximum Item Cap From Monday 1st April 2019 APC head office is introducing a maximum item cap per consignment. From this date, all consignments will be limited to a maximum of 20 items.
Sameday PUR’s – Reduced Coverage
From Monday 1st April 2019 Sameday PUR’s (Recipient and Third Party) will only be available in areas that we can offer by 9am and 10 am services to. This is therefore likely to be city centres and urban areas closer to depots, Pre Planned PUR’s remain unchanged.
If you have any questions in regards to this at all please don’t hesitate to give us a call on 01709 369369 and then Option 4. Alternatively you can always email

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London Surcharge

Please be aware of operational changes that are being implemented by APC Head Office and will go into effect from Monday 1st April 2019.
London Surcharge With the London Ultra-Low Emissions Zone (ULEZ) coming into force in April 2019 and the increased premises costs for those companies operating in London, it is no longer possible for us to avoid a specific London surcharge.
From Money 1st April 2019 there will be a London Surcharge of 75p for any consignment delivered to, or collected from any postcodes within the ULEZ first phase area (which are initially the same as the current London Congestion Zone): – E, EC, N, NW, SE, SW, W and WC.
A postcode check is also available on the TFL website

Please find below the ULEZ Zones Map.
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APC PinPoint


Use the NEW APC PinPoint tracking facility to view the progress of your parcel journey

Simply visit our tracking page and enter your consignment number and delivery postcode, click to view the map and our regularly updated map will PinPoint the delivery driver’s current stop and how close the driver is to the delivery destination.

Tracking just got better with APC.

APC Pinpoint


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Marketing Preferences

We take your privacy very seriously, please complete the form below to help us keep you up to date with any new services or incentives.

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Thank you!

I would like to take this opportunity to thank everyone who has supported me during my training for the London Marathon which is this Sunday 22nd April.  I have to say its been very challenging four months, working through injuries, and all the bad weather but knowing why I am doing it and the small changes we can make for the St John Ambulance Service has made it all worthwhile.

Again I would like to thank everyone who has supported me along the way. If you would like to sponsor me for this great cause there is still time  please find the link below.


Cathy Marathon 2018

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Update and weather issues

APC Depot – Edinburgh – 19/3/2018
Good progress has been made delivering the backlog of freight throughout the weekend and we estimate the depot is now 24 hours behind where it needs to be for resuming next day deliveries consistently.
There are extra drivers and an increased administration support on site to ensure this backlog is eliminated.
It is still recommended to only send freight through if it is essential.
We thank you for your patience and understanding.

The South West
Due to the weather issues yesterday a lot of depots are struggling with the road network both in getting drivers to work and subsequently out to deliver. The weather is forecast to get warmer today so the disruption should be a lot shorter than the previous events.

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APC Direct

Download the APC Direct app – available on iOS and Android! 

APC Direct

Introducing the APC Direct app, book a collection using APC Direct and track all of your deliveries on the move.

Download the APC Direct app – now available from App Store and Google Play!


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APC Expect

Using the APC EXPECT pre-delivery notification service, we can now give your customers more detailed information about when their delivery will be made.

As an APC customer we can now offer you the ability to set up your customers to receive an automatic text or email on the morning of the delivery date. The message will tell them the time window in which the driver will make the delivery that day.

Using this service will reduces ETA calls into your business. Why not let our technology do the work to keep your customers informed.

If you would like to take advantage of this great new functionality then please get in touch. We will talk you through the different options available so you can choose what will work best for your customers.

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What we can and cannot do

When it comes to APC Overnight deliveries there are strict rules that we have to stick to. We have to attempt delivery as per the senders request. Depending on which service is selected will depend on when delivery is attempted i.e a next day delivery is not time specific and will be attempted during the standard Monday – Friday working day.

Some senders choose to send on a timed service which might be PRE 9am or on a Saturday before noon service. Senders also have the option to specify whether we can leave the goods safe or with a neighbour. If the sender has not given permission, we cannot release the goods without it being signed for at the designated delivery address. This can sometimes be frustrating for the recipient but we have to follow our contractual obligations and deliver as requested by the sender.

Something we also get asked is if we can change the delivery address, again unless we obtain explicit instruction direct from the sender then we cannot amend due to possible fraud/security reasons.

There is nothing that we like more than to see the warehouse floor empty and nicely swept at the end of each day but there will always be those deliveries that cannot be made due to the recipient not being in and therefore returned to the depot to await further instruction. If we can leave with a neighbour or leave in a safe place then that is great but remember this has to be specified by the sender.

If you have any issues or concerns please chat to us online using our online chat facility.


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