When it comes to APC Overnight deliveries there are strict rules that we have to stick to. We have to attempt delivery as per the senders request. Depending on which service is selected will depend on when delivery is attempted i.e a next day delivery is not time specific and will be attempted during the standard Monday – Friday working day.

Some senders choose to send on a timed service which might be PRE 9am or on a Saturday before noon service. Senders also have the option to specify whether we can leave the goods safe or with a neighbour. If the sender has not given permission, we cannot release the goods without it being signed for at the designated delivery address. This can sometimes be frustrating for the recipient but we have to follow our contractual obligations and deliver as requested by the sender.

Something we also get asked is if we can change the delivery address, again unless we obtain explicit instruction direct from the sender then we cannot amend due to possible fraud/security reasons.

There is nothing that we like more than to see the warehouse floor empty and nicely swept at the end of each day but there will always be those deliveries that cannot be made due to the recipient not being in and therefore returned to the depot to await further instruction. If we can leave with a neighbour or leave in a safe place then that is great but remember this has to be specified by the sender.

If you have any issues or concerns please chat to us online using our online chat facility.