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Category Archives: Testimonials

Derek Pears

We enjoy a very professional service from APC/Courier Logistics whether it be with regard to transport queries or accounts queries. All the staff are polite and informative as well as being pleasant, helpful and friendly.
We have experienced very little disruption, nothing major and we have nothing at all to complain about. Using your company has relieved us of many headaches that we have endured with previous couriers. Keep up the good work.  – Derek Pears of Yasmeen Ltd, t/a ILS Promotions

Awarded on our latest survey (Oct 2014)

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Karen Frith

Any issues we have had have been quickly sorted by your customer service team, usually whilst we wait on the phone.
We experienced long queuing times when ringing for a collection but now ring the driver direct which works very well for us.
Friendly driver always helpful (Gary),Great competitive prices – Karen of Lathco Ltd

Awarded on our latest survey (Oct 2014)

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Philip Carratt

Never get any problems, always reliable and our transport needs are just a quick phone call away. The depot staff and drivers are always polite and courteous and nothing is to much trouble. – Philip Carratt of Cinch Connectors Ltd

Awarded on our latest survey (Oct 2014)

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Sam – Customer (Public)

Hi Ingrid,

I popped in to collect a parcel last week and spoke to you briefly about giving some good feedback, so here it is:

Without any doubt, the service I’ve received from your company and team is the best I’ve ever had from a delivery/courier service. My experience with these services is generally that the delivery company don’t really care about the customer experience. I can’t tell you the number of times I’ve had to chase parcels, sit on the phone for ages waiting to get through to a real person etc. I also get frustrated by delivery companies who can’t tell me where my parcel is or expect me to be at home all day to wait for them to deliver and almost sound annoyed when I say I work full time and so can’t do that. [expand title=”Read More”]

In contrast, the service I received from you guys from start to finish was superb. When I phoned the contact centre, the first lady I spoke to was very friendly, said she’d check if my parcel was out for delivery and then call me back. This is exactly what she did. I have had this happen before with other companies and then no one calls me back and I have to chase. She phoned back and said it wasn’t out for delivery but she could either arrange redelivery or I could collect it. I decided to collect.

When I came to collect it I couldn’t find the building so phoned the centre again. I got straight through and the guy I spoke to (Matt?) was also very friendly and helpful and told me exactly where to find you. When collecting the parcel I really liked the fact I could just type my details into the system and my parcel was then brought out.

Overall the service was first class. You obviously have an excellent team there and I wanted to say thanks, you have restored my faith in delivery companies!

Thanks to you and your whole team.

Kind regards
Sam
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Ben Huckerby

The whole procedure was effortless- from my side a pleasure. The driver was equally helpful which makes a refreshing change to those who can’t wait to just dump the delivery and go.
Thanks for setting up the account will be using courier logistics from now on.

Ben Huckerby – Design

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Garnett Dickinson

It is important to establish a good working relationship with any supplier. Courier Logistics are a friendly company without compromising professionalism. They are prepared to go the extra yard to satisfy customer needs. I find them value for money in a highly competitive market”.

Paul Reekie – Commercial Manager Garnett Dickinson

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Prozone

Just a quick word to say thanks for all your hard work and efforts, that have helped our business operations.

In the last few days, we urgently needed a package dropping off at the Azerbaijan National Embassy in London, and as always we found that your company were very prompt in helping us.

In short, I have found your service to be reliable and professional, and that all staff have a ‘can do’ attitude.

Chris Wyles – Prozone

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MAM Software

Courier Logistics (APC + Pallet Track) have been our exclusive courier company for a number of years. Since moving our shipping business entirely to them we have found them extremely professional, trustworthy and efficient. We have never had to make a claim for a lost or damaged consignment and the very few shipments that have been misrouted have always turned up and been delivered the next day.

The guaranteed next day by 16:00 delivery option is ideal for our company as it gives us time to ascertain from our customers that delivery has been made on the correct working day and gives us time to rectify any problems.

We have used nearly all the courier companies in the past at some stage and have found Courier Logistics (APC) to be by far the best and very reasonably priced. I would recommend them to anyone looking for a competitively priced, reliable national courier delivery service.

Ben Carter

Purchasing Manager – MAM Software Ltd

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