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Category Archives: News

Release Notes – New Horizon Brexit Changes (Updated)

Last night there was an upgrade to New Horizon to make the platform ready for Brexit. The changes deployed are as a result of the Brexit Deal and the Northern Ireland Protocol.
The deployment was successful and additional functionality and information requirements are now live in New Horizon.
The release notes on the button below provides all details of the new functionality when sending shipments to Northern Ireland.
The APC API and data plug are still work in progress. So for the time being when sending consignments to Northern Ireland they must be done through the web portal.
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APC – Reinstatement of Pre 10:00 Deliveries & Tier 4 Services

As we move past what has been the busiest peak on record before Christmas we can confirm the following updates regarding APC services:

– From Tuesday 30th of December the pre 10:00 timed delivery service will be reinstated.

– All previous Tier 4 input restrictions have been lifted, with no restrictions now in place.

We would like to take this opportunity to say a massive thankyou for all your support during these extremely difficult times for the whole Country.

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APC – Deliveries To Eire & Northern Ireland Service Changes

Changes to Eire Service (Southern Ireland)

From 1st January 2020, all shipments to and from Eire will be subject to customs and excise protocols. Given those additional customs and excise requirements, APC have reviewed whether we they continue to offer a service to Eire within their Domestic service framework. APC have concluded that this is not practical and therefore they will now treat services to Eire as an international destination, and therefore a non – APC service from 1st January 2021. 

Courier Logistics are working to set up an alternative option for our Customers to ship consignments to and from Eire. All existing pricing and booking procedures with APC will be removed and not available. We are in the final stages of setting up the alternative option for Eire shipments, should you wish to enquire about the pricing specifically for this service please email where we will respond accordingly once we have the full information available.  

Deliveries To Northern Ireland Preparation Whilst we still await to hear whether we have a deal on our relationship with Europe, it is still very likely that customers shipping to Northern Ireland will be required to include further information on their consignments.
It’s therefore worth prompting action and getting Brexit ready.
The Government has a handy website it is worth pointing customers towards: –
Considerations: –   May need to apply to be set up as “authorised” under the UK Trader scheme. May need an EORI number that starts with XI (They can apply via the HMRC site – see attached pdf). If the consignment is B2B, the recipient EORI number may be required. May need to get assistance from a provider of customs support if not using Trader Support Service. Customers will need to find the right Commodity Codes for the goods being sent. Further information can be found at Full descriptions of goods (to item level) being sent may be required. Value of goods (detailed at item level) is likely to be needed. Country of origin (This is not the same as country being sent from).  
New Horizon will be ready to capture the additional information that may be required.
As soon as we are fully aware of the actual requirements, we will communicate again.

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Collect From Depot

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APC – Suspension of Input – Tier 4 Impacted Areas

Following the news over the weekend that London, the South East and Wales have moved into Tier 4, we have seen a significant increase in bookings for the Tier 4 affected postcodes. 

APC have made the difficult decision to suspend all new bookings into Tier 4 areas with immediate effect. Tonight, will be the last input night before Christmas for delivery into Tier 4 Postcodes.

This is to give the depots covering these areas more opportunity to deliver outstanding volume before Christmas as they have already seen significant volumes impacting service levels before the Tier 4 announcement was made. 

A system change on New Horizon is being implemented to stop any new orders from being placed into Tier 4 postcodes. This will remain in place until Tuesday 29th December. Bookings already in the New Horizon will of course be honoured. APC have placed a note on the APC Overnight website and will be placing a message on the New Horizon login screen.

For more information about the effected areas please visit the Government website: Tier 4: Stay at Home – GOV.UK (

This isn’t a decision APC have taken lightly, but one that is now unavoidable.

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A local under 11’s grassroots team made up of just 10 boys which Courier Logistics are proud to sponsor.

Shout out to this fantastic group of young people.

A local under 11’s grassroots team made up of just 10 boys which Courier Logistics are proud to sponsor.

After hearing about Marcus Rashford campaigning for families to be provided with meals or food vouchers over the school holidays, the team decided they wanted to help those struggling in the local community. When they heard about The Link making emergency food parcels for Christmas they decided this would be a great cause to get behind.

Well done to all of you, your families must be mega proud of you as will everyone in the community.

You’re truly amazing 🤩

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An idea to help the homeless that turned into inspiration!!

What started out as an idea by one of our Shift Managers Richard, quickly turned into inspiration. Richard, his wife and wife’s colleague decided on making Christmas boxes for the homeless via the charity “Homeless not Hopeless”. They decided they could make up 40 boxes in total. With help from family, friends, work and social media they managed to box and wrap 116 Christmas boxes collectively. Along with several bags of winter coats, underwear and socks. Courier Logistics provided 12 Christmas boxes along with the vehicle to deliver these amazing gifts.

The Elves were Richard’s wife and her work colleague who both agreed to dress up if they broke the 100 box mark.

Simply amazing.

@hnhorg @salvationarmyuk @rachelpyrah @mish_ellwood @Richard_ellwood @courierlog

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APC Temporary Suspension of Pre 10:00 Services Peak 2020 December

APC have made the decision to temporarily suspend the pre 10:00 service for the remainder of Peak 2020, the service option will resume for input from Monday 4th January 2021.

As we have experienced higher than expected volumes this week and have seen increased pressure on delivery routes, we are aware of the need to manage consumer expectations sensibly as we progress through the next few weeks.
Any currently booked consignments created today on the pre 10:00 will remain on this service and are due to be delivered next week.
There are no changes planned for the pre 12:00 service.

We would like to thank you for your continued support in these challenging times.

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APC – Leave Safe Delivery Option

As we approach peak and deliveries to consumer addresses continue to increase, we think it prudent to make sure everyone is aware of the “Leave Safe” delivery option when booking. We will only permit a ‘leave safe’ delivery if you have granted permission in the special instructions.   

Drivers are only permitted to leave safe if the sender populates the address label special instructions field –  drivers cannot act on the request of the consumer.  See example below of the label and where this is detailed.

Guidance can be found in the links below for your reference.

We would like to thank you for your continued support in these challenging times.  

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Covid-19 Operational Delays Leading To Christmas

Ongoing the APC & Pallet Track Networks are working extremely hard to do everything within our power to move as much of freight as possible. While we are endeavoring to do our very best to make sure that consignments are delivered next day, it is important that we are realistic in expectations as we approach what is going to be an unprecedented peak period like we’ve never before. With the Health & Safety measures in place and unprecedented volumes in light of a second lockdown, this may cause possible delays at peak times.

We would recommend that receivers are told that there could be up to a 48 hours delay for reasons mentioned. 

Peak days which maybe effected are identified as Mondays input for Tuesday delivery following the weekend.

Quickly approaching our peak period before Christmas, we would request when booking consignments on the system, as much contact information for the consignee is provided as possible. If you wish to give authorisation for us to leave an APC consignment safe on, or with a neighbour, this can be detailed in the special instructions section when booking. 

During these ever changing and unprecedented times, fast approaching the industries peak period, it is now more than ever we must work closely together, planning as much in advance as possible and setting realistic expectations.  We would like to thank you for your continued support in these challenging times.

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