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Our General Manager Gives A Massive Thumbs Up To Everyone At Courier Logistics

On behalf of Courier Logistics, I wanted to say a personal thank you to all our amazing colleagues, whether in the depot or homeworking we couldn’t make this happen without you.

Whilst facing adversity and unprecedented times head on they have remained committed and determined to maintaining service levels and supply chains for our country.

I couldn’t be prouder of the workforce we have at Courier Logistics.

Daniel Franey
General Manager

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Mandatory Contact Details For Pallet Track Deliveries

Due to the current Coronavirus situation, it is becoming increasingly difficult to ensure the correct recipient is available to take delivery.

Businesses understandably will be selective with opening times or are going to be unmanned due to staff shortages and isolation.   

Because of this, it is imperative a full and correct phone number is applied to ALL jobs now moving forward.

Please assist us with providing this important information which will in turn support us to fulfil deliveries as best we can during these difficult times. 

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Coronavirus Update – APC Operational Changes

In response to the continuing Coronavirus situation APC are making a number of operational changes in order to maintain service levels during these unusual circumstances. These updates will remain in place until further notice and have been made in order to firstly protect the safety and well being of staff and our customers across the country, but also aim to maintain service levels.

Collect From Depot – Option suspended 

Due to social distancing measures in place it has become necessary to limit footfall into depots. APC will therefore be suspending the collect from depot functionality within the network, redeliveries can be arranged but not a collect from depot option.

Suspension of Live Fish/Movement of Bees

With immediate effect APC will no longer be accepting Live fish/bees within the network until further notice. This has been implemented as delays may be experienced in this service.

Suspension of Same Day PURS – next day booking only

To ease the pressure on delivery drivers, APC will be suspending same day PURs, with effect from Wednesday 25th March PURs are for next day collection and not same day action.

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Courier Logistics update to the novel coronavirus (COVID-19) outbreak

Courier Logistics are an important part of the supply chain and are following the government guidance carefully. We have contingency plans in place for the currently known elements of the situation and are monitoring closely for any changes, which we would aim to respond to quickly.

We are seeing great understanding and co-operation from both customers and those at the point of delivery as our drivers continue to adopt the ‘No Contact Delivery Practice for health & safety reasons. 

We remain committed to providing the best service possible to all of our customers and will work together to maintain services during these unprecedented times. 

If you have any further questions or perhaps need support outside of your normal service requriements please don’t hesitate to contact us via email; info@courierlogistics.co.uk

Together we can get through these difficult times, as always we are committed to providing the best possible service and going that extra mile for you and your customers.  

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Collect From Depot – Restricted Hours

Due to social distancing measures in place at present it has become necessary to restrict the flow of visitors on site. If you are collecting a parcel please ring the bell and post your card through the post box. A member of staff will be with you to assist.

Collect from depot times are Mon to Fri 10:00 – 14:00 only & Saturday 09:00 – 11:00.

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Pallet Track – Temporary Amendments To Signature Capture and Customer Paperwork

We continue to actively monitor the rapidly evolving situation regarding Covid-19. The health and well being of all personnel and customers is our priority, therefore in accordance with Government advice, preventative guidance from Public Health England (PHE) and instruction from the Association of Pallet Networks (APN) a revised process is now necessary for signature capture. This will apply to Electronic Devices, Printed Schedules and Customer Own Paperwork to help prevent further spread of this infection. 

With immediate effect the following process will be adopted by all depots and remain active until further notice. 

Customer Own Paperwork

· Signatures will NO LONGER be obtained on Customer Own Paperwork.

· If the consignee requires a copy of any documentation this must be affixed to Pallet Number 1 of the consignment. Note: this will not be removed by the delivery driver, a SIGNATURE WILL NOT BE OBTAINED. 

THE NETWORK WILL NO LONGER PROCESS CUSTOMER PAPERWORK 

Signature on EDC Device or Printed Schedule

· Consignee Signatures will NO LONGER be obtained on any Electronic Device or Printed Schedule.

· THE DRIVER WILL annotate on the EDC Device/Printed Schedule CV-19 and the customer surname. 

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Coronavirus- Service Continuity Within The APC Network

Temporary Suspension of The 0900 Timed Service Options

In repsonse to the continuing Coronavirus situation APC have been planning and putting in place service continuity measures that firstly protect the safety and wellbeing of staff and our customers across the country but also aim to maintain service levels.

We have therefore made the decision to temporarily suspend all options on the pre 0900 service for all new bookings effective from Wednesday 18th March. We have made this decision to allow our drivers adequate time to carry out deliveries safely with the additional measures in place. We will continue to assess the risks and pressures on the network and should further changes be required in order to maintain the delivery process we will advise.

For latest updates please visit our website, alternatively if you have any further questions you can contact us via email info@courierlogistics.co.uk.

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Collecting From Depot

Due to social distancing measures it has become necessary to restrict the flow of visitors on site. If you are collecting a parcel please ring the bell and post your card through the post box. A member of staff will be with you to assist.

Thank you for your understanding during this time whilst we take measures to keep both staff and customers safe.

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Coronavirus – Temporary Amendments to Our APC Delivery Procedure

Updated: March 16th 2020. 

In order to protect our customers and drivers from the risk of infection whilst delivering parcels, we are making a temporary change to our signature requirements. These came into effect from Saturday 14th March 2020 and will be in place until further notice.

For Deliveries requiring a Signature at a Business Premises

· Our driver will ask you where you would like the parcel to be placed, whilst maintaining a 2-meter distance from you and your staff (wherever possible).

· Our driver will be sure to explain that because we are taking extra precautions over Coronavirus, we do not require a signature.

· Our driver will ask for the recipient’s surname which will then be entered by the driver as proof of delivery.

For Deliveries to Residential Addresses

· Our driver will place the parcel on your doorstep.

· They will knock the door and step back two metres.

· Our driver will explain that due to extra precautions over Coronavirus, we will not be requiring a signature.

· Our driver will ask for the recipient’s surname which will be then be entered by the driver as proof of delivery.

· If no one answers the door, our driver will leave our usual calling card and return the item to base.

For items that have been sent with specific leave safe instructions in the Special Instruction Field

· Our driver will leave this in a safe place, putting a card through the door stating where the parcel has been left.

· Our driver will take a photograph showing the parcel and surrounding environment to help you to identify its location.

For latest updates, please visit our website https://www.courierlogistics.co.uk


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Courier Logistics response to the novel coronavirus (COVID-19) outbreak

In response to the current novel coronavirus (COVID-19) outbreak in the UK, which is causing much concern and confusion to businesses, Courier Logistics Ltd wish to share the following information bulletin with our customers.

Courier Logistics takes the health & safety of our staff and customers very seriously. We are also acutely aware of the importance placed on the logistical services that we provide to homes, businesses and public sector clients. 

The Courier Logistics management team would like to reassure our customers that as a business we continually update the precautionary measures that we employ to protect our staff and the services that we provide on an ongoing basis,especially during these uncertain times.

These measures are defined by the guidance given by official UK governmental and public health advisory organisations. These include the NHS, Department for Business Energy & Industrial Strategy, Public Health England and the Health & Safety Executive.

To date our service levels have not been negatively affected in any way. However, we are continually monitoring the threat, and should the spread of thecoronavirus (COVID-19) continue to escalate, we have strong contingency plans in place to mitigate any challenges that may arise.

As a leading logistics service provider, Courier Logistics is underpinned with many years’ experience in managing evolving risks, having the necessary skills and technology in place to ensure that we are ready to react quickly to the most challenging circumstances if need be.

We will of course keep our customers updated as we pride ourselves on straight-forward honesty and transparency with our customers. In the meantime, we have listed some key resources that may be of help below. 

If you have any further questions please don’t hesitate to contact us via email; info@courierlogistics.co.uk. 

Kind Regards

Daniel Franey

General Manager

Courier Logistics Limited

KEEPING YOU IN THE LOOP

Additional Coronavirus Resources

The Department of Health & Social Care (DHSC) and Public Health England (PHE) are leading the UK government response to the Coronavirus (COVID-19) outbreak. 

– Gov.uk guidance for the public on coronavirus from gov.uk: Link 

– Gov.uk guidance for employers and businesses: Link


– Gov.uk guidance for UK businesses: Link


– Gov.uk guidance for staff in the transport sector: Link


– NHS –  information about how coronavirus is spread and how to avoid catching or spreading germs: Link 

The Health & Safety Executive (HSE) is also working closely with the DHSC, PHE and other government departments to provide support when it’s needed.    

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