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APC – Service Review Changes April 2021

Further to a recent review of our APC services including Northern Ireland following the recent Brexit changes, AB postcodes and PUR’s we are writing to advise of the following changes which will come into effect from the 1st of April 2021: –
 
AB Postcodes
APC will be consolidating the AB postcodes currently in 2 zones into 1. All AB post codes will fall into the Scottish Highland region.
 
PUR’s
The input rates for both 2 way and 3 way PUR’s will be increased by £1.50 on top of your relevant tariff.
 
 
Services to Northern Ireland
Following Brexit, the additional requirements for Northern Ireland consignments and a subsequent review of the service offering, APC will be implementing the following changes: –
 
AIR

  • APC will be combining both of the Northern Ireland zones into one to simplify our service offering.
  • BT1-17 will be moving to the BT18 price zone.
  • Due to the additional handling and administration costs, we are increasing the base rate by £3 on top of your current pricing for this area and the additional kilo rate by 62p.*

 
ROAD

  • Due to demand, we will be introducing an NC offering on the ROAD service.

Considering the additional handling and administration costs, we are increasing the base rate by £4.80 on top of your current pricing for this area and the additional kilo rate by 30p.*

*If costs rise further in the coming months due to the Brexit changes and requirements, we may need to review the input charges again further, we will of course keep you updated.


The changes as detailed in the communication will be effective from the 1st April 2021

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Pallet Track – Reminder – Thermal Labels and Positioning

A communication was distributed 26th February 2021 reiterating the operational significance of label location on every pallet and use of Thermal Labels on all pallets sent via Pallet-Track. The communication has had little impact; therefore, a Label Audit was recently administered by the Hub(S) and information sent back to each depot in relation to customers not adhering to the procedures.

Thermal labels must be used for all freight manifested and despatched via Pallet-Track. It is imperative labels are positioned correctly to aid the scanning process. Some labels have been found to be too small, printed incorrectly or positioned too high on the pallet causing unnecessary issues for delivery members when scanning.

• Thermal labels must be printed from the Vigo TMS booking portal.
• The number of labels produced must equal the total number of pallets on the consignment.
• One label must be affixed to the flat surface of each pallet in the middle and as close to the pallet base as possible. See the below example. 

• Drums or kegs of liquid – One label must be affixed to the cylindrical side of each pallet in the middle and as close to the pallet base as possible
• Irregular shaped consignments – One label must be affixed to an area of the pallet that is clearly visible in the middle and as close to the pallet base as possible

Please ensure all requirements are adopted immediately, failure to do so may lead to pallets being held by the hub and delays.

Thank you for your support in this matter. 

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Pallet Track – Reminder – Thermal Labels And Positioning

Reminder – Thermal Labels and Positioning

Thermal labels must be used for all freight manifested and despatched via Pallet-Track. It is imperative that labels are positioned correctly to aid the scanning process.

The Pallet Track hub have found an increase in some labels being too small, printed incorrectly or positioned too high on the pallet causing unnecessary issues for delivery when scanning.

Therefore, with immediate effect please adhere to the following: –
• Thermal labels must be printed from the Vigo TMS. (unless generated correctly by Customers via the Online Portal)

• The number of labels produced must equal the total number of pallets on the consignment.

• One label must be affixed to the flat surface of each pallet in the middle and as close to the pallet base as possible

• Drums or kegs of liquid – One label must be affixed to the cylindrical side of each pallet in the middle and as close to the pallet base as possible

• Irregular shaped consignments – One label must be affixed to an area of the
pallet that is clearly visible in the middle and as close to the pallet base as possible.

Thank you for your support in this matter. 

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Easter Operating

Please be aware that Courier Logistics will be closed for collections and deliveries on Friday the 2nd of April and Monday the 5th of April 2021. Deliveries will be made Saturday the 3rd of April if they are booked on a designated Saturday service.

All other freight input on Thursday the 1st of April will be delivered on Tuesday the 6th of April 2021. 

APC – Last Despatch Dates For Live Fish & Coral

No Live Fish / Live Coral will be permitted on Thursday 1st April and Tuesday 6th April.

Normal Service resumes on Tuesday the 6th of April 2021.

We wish you and your family a safe and Happy Easter.

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APC – Reinstatement of Pre 10:00 Deliveries

Following on from communication sent out on the 7th of January where APC advised of the need to suspend the pre 10:00 service based on a combination of high parcel volumes and COVID-19 impact, APC have been monitoring volumes and depot performance closely and are now in a position to resume the pre 10:00 service with effect from new bookings made from tomorrow 21st January 2021.

We and are still in a situation where service may be suddenly impacted by COVID-19. The APC Network will do it’s upmost to maintain service levels and keep the Country going through these difficult times. 

We would like to take this opportunity to say a massive thankyou for all your support during these extremely difficult times for the whole Country.

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Pallet Track – ROI Shipping Update

Pallet Track have continued to be vigilant in monitoring of the Government requirements post BREXIT and we can confirm the delivery depot Roche freight now require further documents completing prior to the movement of goods.

The two forms requiring completion by the Consignee MUST be uploaded to the consignment as customer paperwork before the 14:00hrs cut off. These need to be actioned on every consignment.

You are still required to complete a one time Representation form yourselves to permit Roche Logistics to act on your behalf for Southern Ireland shipments. This should be returned to sales@courierlogistics.co.uk

All forms can also be found on our website; www.courierlogistics.co.uk under the Brexit Information Menu. 

AEP5 form – customs and excise clearance agent form
Each consignee in Ireland is required to complete and sign this document. This should then be forwarded on to the Irish revenue (via eir ROS or emailing aep@revenue.ie) and a copy attached to the consignment on the system as customer paperwork. 

Direct Representation – RGL F024
Each consignee in Ireland is required to complete and sign this document for Courier Logistics to upload to the consignment at point of manifest.

We have also put together a customer checklists to assist for both Northern & Southern Ireland Pallet shipments. More comprehensive information & guides can be found on our website; www.courierlogistics.co.uk.
 

Any information supplied is subject to change and we will continue to be proactive in our monitoring of Government information. Should anything significant come to light, we will distribute a further communication as soon as possible.

Please read the provided information and procedure documents available in the Brexit Information menu on our website for full details.

Thank you all for your continued co-operation during this period. 

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Pallet Track – ROI Process Update

It is great to see consignments being input correctly on to the system for the Republic of Ireland, however there are still a small number of shipments which are not entirely accurate. These inaccuracies will and are causing delays to shipments travelling to ROI; it is imperative that all guidelines are followed, and the requested information is supplied at point of manifest.

We have attached below a Commercial Invoice guide and examples to assist you with providing the correct information.

We have also had a number of customers requesting confirmation on the costs involved with ROI shipments. Each consignment sent to ROI is required to clear two customs (UK and Ireland) hence the sperate costings – £25 is for the export document to be completed. £40 is for the import document to be completed, please refer to your incoterms to ascertain who is responsible to complete this document prior to goods moving.

Further to this, we feel transparency is also required for the Country of Origin. Even though, Boris Johnson did agree a trade agreement, this is only applicable for goods originating from GB and the EU (i.e. where goods underwent the last significant change in manufacturing). Goods which originate outside of GB or the EU are subject to Duty; calculated once the customs declaration is completed. Subsequently, freight can only begin to move once input depots agree with Roche freight that these additional charges will be paid by them as required.

A number of questions have also been raised regarding delivering to addresses where the recipient does not have a EORI number i.e. private addresses. When these situations arise, Roche freight ask that a PPS number is declared (National Insurance number for Irish citizens). With this reference the recipient will be able to log on to their own government portal and pay any required charges. Roche freight do have a deferment account, costs are outlined on the attached ROI Customs Clearance Costs document and charges will have to be agreed prior to any goods moving, as with Country of Origin.
 

Any information supplied is subject to change and we will continue to be proactive in our monitoring of Government information. Should anything significant come to light, we will distribute a further communication as soon as possible.

Please read the provided information and procedure documents available in the Brexit Information menu on our website for full details.

Thank you all for your continued co-operation during this period. 

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APC – Live Fish and Live Coral – New Service February 2021

Courier Logistics have received information from the APC Network regarding a dedicated NEW SERVICE for the transport of fish and coral from the 1st of Feb that we need to update your company about.

In the interests of the welfare of live fish / live coral and considering Peak 2020 volumes, APC suspended input for the duration of Peak 2020. The input of live fish and live coral resumed from Tuesday 5th January 2021.

We can confirm that the input of live fish/live coral can, if the depot is signed up to the DEFRA code of practice and the APC shipping requirements, resume immediately.

Review of service
APC have taken opportunity to review the carriage of live fish and live coral via our Network and considered how we can better service this niche sector.
APC have spoken with depots and shippers of live fish and live coral, we are pleased to confirm that following our review, we will be launching a new Live Fish / Live Coral Service, which will commence on Monday 1st February 2021.


The Live Fish / Live Coral service features: –

  • A unique Live Fish and Live Coral service code ‘LF12’ which will allow for easier package identification and performance analysis.
  • All ‘LF’ items will have a Pre 12:00hrs delivery requirement, and be treated as a Premium item from a routing and delivery perspective.
  • All ‘LF’ items will need the ‘Security’ check box selected on New Horizon at the point of booking – all LF items will be segregated / handled in the same way as other ‘security’ items
  • Despatches will be Tuesday to Thursday only.


Service Restrictions: –

  • No offshore or restricted postcode areas will be included in the LF delivery options.
  • The delivery depot must be able to offer a pre1200 service to be included in the LF delivery options.
  • All live fish and live coral must be sent on the new LF (+ Security) service once introduced.


The NEW LF dedicated service will have it’s own consignment price. For more information please contact Sales@courierlogistics.co.uk.

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Pallet Track – Northern Ireland, ROI & European Post Brexit Procedures

Courier Logistics now has a dedicated menu on our website where post Brexit information can be found.

Please note that for Southern Ireland & European shipments, Representation Forms MUST be completed and returned to sales@courierlogistics.co.uk. These only require to be completed once. No shipments to Southern Ireland & Europe will be permitted to travel until we have received the completed forms. The forms can be found in the Brexit Information section on our website.

For Southern Ireland please complete the Roche Logistics Group Representation Form and the Hellmann Logistics form for European Shipments.

Northern Ireland shipments don’t require the Representation Forms to be completed, however there are additional steps required using the Trader Support Service (TSS) System in order to obtain some important reference numbers that MUST be included on Vigo when booking any shipments.

Please read the provided information and procedure documents available in the Brexit Information menu on our website for full details.

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APC – COVID-19 Update & Suspension Of Pre 10:00 Service

We trust that this finds you well and that your business is adjusting to the impact of the current national lockdown.

At Courier Logistics we, along with the 100 other APC network depots and the central APC hub, have been reviewing our safety measures and preparing for further impact of COVID-19 on our operation.

Although we have measures in place, what is uncertain is the degree to which sudden and unpredictable absences caused by COVID-19 will have on our service ability. Whilst we have back up resource planned, especially for drivers, it is possible that sudden service delays may occur, and it is important that we set this expectation with you. When we do experience an impact on service, we will of course work to recover these delays quickly with minimal impact to your delivery, but this may not always be as speedy as we would like.

Suspension of the pre1000 service
In light of the likely increased pressure on driver resource and depot operations, APC have made the decision to suspend the pre10:00 service option for the duration of this current lockdown, effective for new bookings made from 8th January 2020. 

We will update you in the event where we have acute service issues and assure you that we remain committed to providing you with the best possible service in these circumstances and thank you for your support and patience during this Lockdown.

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