Overnight Parcels - APC FAQ's
You can track your items location and journey via APC's PinPoint Tracking service below.
All you need is your consignment number and postcode of delivery.
Alternatively, you can call our Customer Service team on 01709 369369 Opt. 3 or email them directly on customeroperations@courierlogistics.co,uk and they will be happy to advise the status of your delivery
You should have received confirmation from your senders regarding the date of your delivery if you have not recieved this, please contact your senders to obtain this date. On the day of delivery, your item(s) will be loaded onto one of our vehicles and scanned ready for delivery. Upon the driver leaving the depot, You should receive a 2 hour tracking slot via a text or your emails (remember to check your junk folders). If your ETA has not been provided you can locate this along with in-depth information such as your exact stop number or drivers current stop over on APC's PinPoint Tracking service below.
Unfortunately due to APC's policy restrictions, we are not able to leave an item without prior permission from the senders. You would need to request this directly at the point of purchase or contact them and ask them to provide us with authorisation to do so.
We can deliver your items to a designated neighbour of choice as long as the senders have NOT specifically stated otherwise. The selected neighbour will need to be available at the time of delivery to receive and sign for your consignment. If you would like to request this, please contact our customer services team on 01709 369369 Opt. 3 or email the team on depot48@apc-overnight.com.
Please note, some items are prohibited from being delivered to neighbours such as sensitive items or high value goods, Please refer to your senders to confirm if your order contains a prohibited item.
If the senders have inputted your telephone/mobile number onto our system, the driver will be able to call/text up to 30 minutes before arrival. If you would like to request this, please contact our customer service agents on the day of delivery and they will be able to help.
Please note this request is not a guaranteed service and many not be possible due to high parcel volumes.
If you have missed your delivery you can simply request a re-attempt via the APC Called service. All you will need is your consignment number (this can be found on the 'sorry we missed you' card left by the driver or on your emails) and your postcode. You can simply select the appropriate re-delivery date and confirm. Please note, you can only re-schedule your delivery once.
If you are having issues using this service or did not receive a 'sorry we missed you' card, please contact our friendly customer service team on 1709 369369 Opt. 3 or via customeroperations@courierlogisitics.co.uk and they will be more than happy to re-arrange this on your behalf.
If you would like to come to our depot to collect your item(s) you can simply request a re-attempt via the APC Called service. All you will need is your consignment number (this can be found on the 'sorry we missed you' card left by the driver or on your emails) and your postcode. You can simply select the collect from depot option and confirm.
If you are having issues using this service or did not receive a 'sorry we missed you' card, please contact our friendly customer service team on 01709 369369 Opt. 3 or via customeroperations@courierlogisitics.co.uk and they will be more than happy to re-arrange this on your behalf.
Please note collection times can vary. For full collection times and address details for the corresponding depots, please click here.
Overnight Pallets - Pallet Track FAQ's
The cost of delivery depends on many different factors such as:
- Size of your delivery
- Distance from collection to destination
- Weight of the pallet
- Type of freight
- Quarter Pallet:
- Half Pallet
- Full Pallet
- Oversized Pallet
Height (max): 2.2m
You can find more info on our pallet delivery and definitions here:
Yes, all deliveries are tracked and be accessed via the Vigo portal.
Yes, after the delivery is complete you will receive a photo POD.
Yes! Some of our vehicles have tail lifts which can accommodate your pallet needs. If you require a tail lift, please specify this upon booking.
Yes we do! If you require goods to be collected and delivered on the same day, our in house sameday department will be on hand. You can call them directly on 01709 369369 Opt.2 or sameday@courierlogistics.co.uk and book a delivery with no account required. Credit Card payments are accepted using Stripe.
Please click the button below to learn more.
If your pallet exceeds the standard dimensions you will have to specify that your pallet is oversized, however if it fits the definitions you can book your pallet on as Pallet+ which is 1.2 x 1.5m rather than the standard 1.2 x 1.2m.
You can find more info on pallet definitions here:
Yes, you will receive a delivery ETA through text and email.
Express Sameday - FAQ's
We are members of Courier Exchange and Haulage Exchange meaning we can outsource drivers from all over the UK to meet your delivery needs.
The cost of delivery depends on many different factors such as:
- Size of your delivery
- Distance from collection to destination
- Weight of the freight
At Courier Logistics, our same day delivery service is designed to meet the needs of businesses that require urgent delivery of their goods. Whether you need to send documents, parcels, or pallets, we have the resources and expertise to get your goods to their destination quickly and efficiently.
We offer a door-to-door same day delivery service, meaning we collect your goods from your location and deliver them directly to the recipient’s address. We use a variety of vehicles including, vans, Lutons, HGVs, and trailers, to ensure that we can accommodate goods of all sizes and weights. Choose us to be your same day courier.
Our team is available round-the-clock to handle your urgent shipments, even on weekends and holidays. Whether it’s a rush order, important documents, or critical spare parts, we’re ready to assist. Enjoy the flexibility and peace of mind that comes with our 24/7 same day shipping service.
You can stay informed with real-time updates such as tracking and proof of delivery though our advanced systems.
You can call or email us at 01709 369369 or sameday@courierlogistics.co.uk and book a delivery with no account required. Credit Card payments are accepted using Stripe.
POD email alerts are optional at point of booking.
You can find information on different vehicle sizes regarding the specifications of your freight here.
No, we are unable to transport any goods that would require an ADR license or ADR style handling.
Storage & Fulfilment - FAQ's
Yes, you can e-mail storage@courierlogistics.co.uk or call 01709 369369 to arrange a date and time when you would like to visit.
Our warehouse is locked and secure with CCTV and burglar alarm system.
Every pallet and product is looked at but all pallets in racking is maximum weight of 1000kgs and pallet dimensions 1200 x 1000mm
Yes, this can be arranged by the Storage department on your behalf.
Damaged and lost goods that have been damaged or lost by our department will be paid out on a claim under our RHA insurance agreement.
The cost of storage and fulfilment depends on many factors and your quote will be specific to you as a client.
Yes, We can provide any size box and tape and even your own company logo.
We can insure under our RHA terms, or you as a customer can self-insure.
When an order is received it needs to be fulfilled. Order fulfilment includes the process of a product from warehousing, locating the inventory ordered, packing it and then shipping the order to its destination.
Haulage - FAQ's
The transportation of goods or cargo from one location to another using road or railway. Specialist vehicles play a crucial role in haulage services, as they are tailored to the specific goods being transported. Various industries, including retail, agriculture, construction, and more, rely on this service to efficiently transport a wide range of goods in large quantities.
Different haulage services have specific weight and size limitations depending on the type of transport used. Therefore, It’s essential to discuss your requirements with the company to ensure they can accommodate your cargo.
Haulage companies are the go-to solution when it comes to safely transporting heavy loads. Businesses that rely on machinery and large equipment understand the importance of efficient transport for their operations. Therefore, this service gives them a cost-effective solution for the transportation of their machines.
We are members of the Haulage Exchange. This means we can adapt to many different specifications and deliver across all UK destinations.
The cost depends on factors such as the distance of delivery, the weight of the goods and the fuel surcharge.
Haulage covers a wide spectrum of goods, including raw materials, finished products, machinery, construction materials, consumer goods, and even hazardous substances. However, the specific types of goods transported vary based on industries, trade routes, and customer demands.
We utilise a tracking system that allows us to monitor the progress of your shipment in real time. You can receive updates on the current location, estimated arrival time, and other relevant details upon request.
